COVID-19 Update: BBB remains operational and focused on serving our business community and our consumers throughout this crisis. Please check out resources available to you at BBB.org/coronavirus.
Better Business Bureau reminds everyone to remain vigilant to avoid scams related to the virus, use necessary, common sense precautions when traveling, and find reliable sources to stay informed about what to do as the virus spreads.
BBB of Greater Kansas City's mission to promote trust in the marketplace has made us a business leader since 1916. BBB sets standards for marketplace trust, celebrates business role models, calls out substandard marketplace behavior, and creates a community of trustworthy businesses and charities.
We endeavor to promote business excellence, providing guidance and support to businesses that helps provide a better customer experience through quality products and services.
We do this by:
Setting standards for marketplace trust.
Encouraging and supporting best practices by engaging with and educating consumers and businesses
Celebrating marketplace role models
Calling out and addressing substandard marketplace behavior
Creating a community of trustworthy businesses and charities
Products & Services
Business and Charity Profiles - Provide a marketing tool for businesses and charities that includes information to help consumers with buying or donating decisions.
Public Education / BBB ScamTracker - Issue tips and warn the community about scams or unethical business behavior.
BBB Military Line - Work with the military to bring financial literacy training, tips, fraud alerts and smart investing resources.
Dispute Resolution - Solving disputes between businesses and consumers
Investigations - BBB investigates companies and their business practices.
Advertising Review - Review and challenge misleading advertising
Business Training & Guidance - Education, resources and events designed to help create better, more profitable businesses.
Accreditation - BBB Accredited businesses have met accreditation standards, including a commitment to make a good faith effort to resolve any complaints. They pay an annual fee for review and monitoring for continued compliance and for support of BBB services to the public.