Learn to communicate in a manner that builds trust, teamwork and consensus. Develop key skills that result in two-way communication which is critical to a participative management style. Examine obstacles to effective communication and learn to facilitate supportive communication with diverse individuals and groups.

Key Information:

Identifying barriers to effective communication
•Focus your development to improve listening effectiveness
•Learn how you come across to others
•Understand the communication model

How your perception can interfere with communication
•How we come up with perceptions
•Learn one of the most challenging aspects of communication
•Understand what perceptions and assumptions you hold that may be interfering with your communication
•Discover how to take the critic out of criticism

Why feedback is a valuable learning tool
•Learn the two styles of feedback
•Identify the secret of effective questions
•Discuss common feedback mistakes

How to be a better listener
•Learn and practice techniques that will make you a better listener
•Understand the different levels of listening
•Learn the difference between distracting and attending behaviors

Using communication as an effective management tool
•Discover the secrets to converting conflict into collaboration
•Eliminate resentment that results from poor communication
•What you can say to resolve conflicts with bosses, peers, and workers

PLUS
You will also take a self-assessment to encourage awareness of your particular communication style and uncover challenges in your communication process.