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Join us for a transformative workshop focused on mastering effective customer service skills to maximize satisfaction and achieve exceptional results. In this dynamic session, participants will gain insights into the key principles and strategies that drive outstanding customer experiences.

Through interactive discussions and practical exercises, you’ll learn how to communicate effectively with customers, anticipate their needs, and handle challenging situations with poise and professionalism. From active listening techniques to problem-solving strategies, you’ll acquire the tools needed to exceed customer expectations at every touchpoint.

Whether you’re a frontline employee or a manager seeking to enhance your team’s customer service capabilities, this workshop will provide actionable skills and strategies to elevate your customer experience. Join us and discover how to create lasting impressions, foster customer loyalty, and drive business success through exceptional customer service.

Key Takeaways:

Reinforce why excellent customer service is critical and the influence each of us has
Define the elements of a message
Introduce practical strategies to help make a difference
Establish a sustainable, repeatable, and predictable customer service excellence effort

Cost: $135 for OzSBI Members / $155 for non-members

Website:
https://crm.ozsbi.com/index.cfm?fuseaction=calendar.eventDetail&eventId=57

Details

Date:
July 18
Time:
9:00 am - 4:00 pm CDT
Cost:
$135 – $155
Event Categories:
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Event Tags:
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Organizer

Ozarks Small Business Incubator (OzSBI)
Phone:
1-417-256-9724
Email:
heatherfisher@ozsbi.com
View Organizer Website

Venue

OzSBI
408 Washington Ave
West Plains, MO 65775
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*We reserve the right to publish events on an individual basis. All events must be business related, non-sales with a focus on educating and benefiting the business community.