UMKC Innovation Center partners with the university and the community to spark and sustain entrepreneurial efforts within our region and across the country.

KCSourceLink connects KC entrepreneurs to the right resource at the right time.

MOSourceLink connects Missouri entrepreneurs to the right resource at the right time.

Whiteboard2Boardroom connects entrepreneurs and businesses to technologies available for licensing.

Digital Sandbox KC provides early-stage proof-of-concept support for digital products.

Missouri Small Business & Technology Development Center provides technical assistance to startup and existing businesses.

ScaleUP! Kansas City helps businesses with revenues around $200K scale toward their first $1 million.

Missouri Procurement Technical Assistance Centers helps local businesses obtain government contracts.

KCInvestED helps investors learn more about investing in KC startups.

SourceLink® helps communities nationwide build vibrant and vital entrepreneurial ecosystems.
UMKC Innovation Center
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Don't let them leave you: The art of customer retention

Tuesday, September 20 @ 10:00 am - 11:00 am • Organized By Enterprise University
Online Event


Today's marketplace is one that many businesses couldn't have predicted and yet we still have customers to take care of. Experts estimate more than 50 percent of customers will discontinue doing business with an organization not because of price or quality, but because of negative experiences in dealing with the human side of the business. In this course, learn how to retain customers by enhancing their experience.

  • Drive customer loyalty through an exceptional customer experience
  • Explore principles to exceed customer expectations
  • Use creative follow-up techniques to foster customer relationships
September 20 @ 10:00 am - 11:00 am Add to my Calendar
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Online Event