We live in a highly competitive and rapidly changing world. For businesses to survive, succeed, and grow, it is imperative that there is a clear roadmap. This starts with a vision for the business that cements how a business will operate to generate loyal customers resulting in outperforming and outlasting the competition. This course will provide some key foundational information on being the leader in a competitive environment.
•Leadership, vision and its key elements
•Why people resist change
•5 Proven techniques & strategies to outlast the competition
•Creating customer loyalty – beyond customer service
WHAT THE PARTICIPANTS WILL TAKE AWAY
•Elements and/or examples for your business vision
•Techniques & strategies to outlast the competition for your business
•Competitive advantages of customer loyalty
WHO SHOULD ATTEND
Business leaders, department leaders, sales & marketing professionals, anyone that wants to be more competitive in the market place, and those that want loyal customers.