UMKC Innovation Center partners with the university and the community to spark and sustain entrepreneurial efforts within our region and across the country.

KCSourceLink connects KC entrepreneurs to the right resource at the right time.

MOSourceLink connects Missouri entrepreneurs to the right resource at the right time.

Whiteboard2Boardroom connects entrepreneurs and businesses to technologies available for licensing.

Digital Sandbox KC provides early-stage proof-of-concept support for digital products.

Missouri Small Business & Technology Development Center provides technical assistance to startup and existing businesses.

ScaleUP! Kansas City helps businesses with revenues around $200K scale toward their first $1 million.

Missouri Procurement Technical Assistance Centers helps local businesses obtain government contracts.

KCInvestED helps investors learn more about investing in KC startups.

SourceLink® helps communities nationwide build vibrant and vital entrepreneurial ecosystems.
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Transforming Conflict into Positive Outcomes

Monday, October 11 @ 9:00 am - 4:00 pm • Organized By Missouri PTAC at University of Missouri (MU) Extension
405 N Jefferson Ave, Springfield,


Does conflict sometimes interfere with the day-to-day operations of your organization? Actually, conflict is a natural and even beneficial fact of life in the business environment. However, when not managed well it can result in low morale, decreased productivity, high stress levels, and the loss of good employees, all of which detract from the organization’s performance. The inability to deal with conflict can undermine a supervisor’s or manager’s effectiveness. Learn how to manage conflict situations to produce positive outcomes. Key Information: The Nature of Interpersonal Communication
•Learn how you can tell when someone is displaying confidence, awareness, defensiveness, or insecurity through body language
•Dealing with interpersonal conflict constructively while seeking solutions to problems
•Communicate more effectively by listening for understanding Factors influencing conflict at work (structural and personal)
•Learn the nature of emotional reactions and the mindset for managing emotions •Understand the levels of conflict and how to prevent escalation •Complete the “Conflict Style Inventory” to identify your style Communication skills for successfully addressing conflict •Learn the role of listening in conflict resolution and how to do it •Develop a more accurate vocabulary of words that express feelings
•Understand how to listen and reflect to gain understanding Approaches to dealing with conflict and when they apply
•Learn why no conflict is as unhealthy as too much
•Discover the eight-step procedure for confronting conflict
•Learn how to identify your own real needs Benefits of Attending: You will be able to identify the source of a conflict and know the most appropriate corrective action for that source. You will understand the different approaches for dealing with difficult people and which is the most effective approach for a given situation. You also will learn communication skills that will enable you to confront conflict constructively, and you will recognize and be able to address factors in your organization that may be contributing to unproductive conflict. Registration Deadline: 10/11/21 8:00 AM (CDT) Fees: Full Fee Amount $249.00
Missouri PTAC at University of Missouri (MU) Extension
(573) 882-3648
October 11 @ 9:00 am - 4:00 pm Add to my Calendar
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405 N Jefferson Ave, Springfield

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