You work hard to perfect the skill, develop the product and find the customer. But what about the processes that ensure you deliver what you’ve promised? It is tempting to skip the “operations part” because it seems time-consuming, over-complicated or simply not as much fun! But then something goes wrong, and you realize you need the processes you’ve been putting off building. Good news: creating an effective operational foundation isn’t as difficult as it seems.
- Learn how to identify operational roadblocks
- Start building simple processes, policies and templates that can help support teams and serve customers
- Discover how to connect these processes with the people responsible for implementing them, and how simple metrics can ensure continuous improvement