UMKC Innovation Center partners with the university and the community to spark and sustain entrepreneurial efforts within our region and across the country.

KCSourceLink connects KC entrepreneurs to the right resource at the right time.

MOSourceLink connects Missouri entrepreneurs to the right resource at the right time.

Whiteboard2Boardroom connects entrepreneurs and businesses to technologies available for licensing.

Digital Sandbox KC provides early-stage proof-of-concept support for digital products.

Missouri Small Business & Technology Development Center provides technical assistance to startup and existing businesses.

ScaleUP! Kansas City helps businesses with revenues around $200K scale toward their first $1 million.

Missouri Procurement Technical Assistance Centers helps local businesses obtain government contracts.

KCInvestED helps investors learn more about investing in KC startups.

SourceLink® helps communities nationwide build vibrant and vital entrepreneurial ecosystems.
UMKC Innovation Center
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Great Expectations: Nine Ways to Exceed Your Customers' Expectations

Thursday, March 11 @ 10:00 am - 11:30 am • Organized By Enterprise University
Online Event


It is a simple truth: customers continue to do business with organizations that deliver on what they promise. You have far more potential to develop long-lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you will examine ways you can exceed your customers’ expectations by setting, monitoring and influencing their expectations.

  • Determine the expectations of customers
  • Discover the nine sure-fire approaches to exceeding customer expectations
  • Learn how to hold the crucial “setting expectations” conversations with your customers
  • Use the seven principles for setting expectations
Enterprise University
March 11 @ 10:00 am - 11:30 am Add to my Calendar
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Online Event