It is a simple truth: customers continue to do business with organizations that deliver on what they promise. You have far more potential to develop long-lasting relationships and future business success by managing customer expectations in a consistent way. In this session, you will examine ways you can exceed your customers’ expectations by setting, monitoring and influencing their expectations.
- Determine the expectations of customers
- Discover the nine sure-fire approaches to exceeding customer expectations
- Learn how to hold the crucial “setting expectations” conversations with your customers
- Use the seven principles for setting expectations