Remember when you used to chat casually in the breakroom or hallway at work? The last year has changed the way we interact with each other and has often made difficult conversations even more difficult to hold. This course will provide a framework for holding those difficult conversations - how to prepare for a difficult conversation, what to expect during that conversation, and how to establish an action plan after the conversation.
- Assess the intent and content of the conversation
- Address the behaviors and expectations
- Align on the next steps for all participants