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Missouri Training Institute (MTI) - Supervisory Certificate Series

It makes sense to promote employees from within—you know their skills and work habits. However, the technical skills that made them great on the frontline are not the same skills they will need to be a good supervisor. This series is designed to give supervisors the skills they need to lead effectively.

Building Effective Relationships (Day 1): Building effective relationships with the team members is one of the best strategies to ensure team performance and prevent future conflict. By focusing on relationships, you gain trust and respect. This session will examine personality differences, generational differences, and how to proactively build trust.

Your Legal Responsibilities (Day 2): Supervisors must protect the organization from liability. This session explores the legal responsibilities of the supervisory role examining best practice solutions for discrimination, sexual harassment, and progressive discipline process. Communicating Successfully (Day 2): Successful communication requires more than just speaking your mind loudly enough for others to hear you. Sharpen your written and verbal communication skills to maximize understanding, and minimize confusion among those with whom you communicate.

Leading High Performance Teams (Day 3): Learn how to set team boundaries and communicate expectations to increase the commitment and performance of your employees. Conflict Resolution (Day 3): In the workplace, even healthy differences can escalate into conflict. Addressing it quickly and effectively is a crucial supervisory skill.

Coaching Employees (Day 4): Learn the coaching tools you need to motivate, delegate, and diagnose performance problems, provide performance feedback, and facilitate the problem-solving process with employees.

Registration Notes

To Register please contact: University of Missouri Extension-Camden County PO Box 1405 Camdenton MO 65020 Phone: 573-346-2644

When

Thursday, Feb 2 @ 8:30 am - 4:30 pm
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Price: $875

Where

3208 W 16th Street
Sedalia, MO 65301
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Who

For more information contact:
Rebecca Travnichek
Small Business & Technology Development Center
(573) 346-2644

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