Healthy conflict can promote creativity and innovation. However, when a conflict escalates, it may cause serious problems, including decreased morale, more re-work and a less productive team.
What You Will Learn:
·The progressive stages of conflict and how to assess any situation.
·Your personal conflict management style as well as the style of those around you.
·How each conflict management style can be used for different outcomes.
·A six-step process for working through conflict in a more collaborative way.
Rebecca Lobina with the SBTDC. firstname.lastname@example.org or 816-364-4105